Question 1

How do I receive a quote or place an order?

Accepted Answer

All inquiries/ orders must be placed through our Order Form. All cake related details must be communicated through email in order for us to refer to when producing the cake.

Order Form | Kayzpopz Boutique Bakery | Toronto(https://www.kayzpopz.com/order-form)

We will not provide quotes via chat, Instagram or emails.

Question 2

Ingredient List - For more details, indicate in Order Form.

Accepted Answer

Please the following thoroughly before consumption to avoid allergic reactions!

Vanilla Cake: Cake flour, eggs, butter, canola oil, whole milk, vanilla extract, sugar, baking powder, baking soda, salt.

Red Velvet Cake: AP flour, sugar, cocoa powder, salt, baking soda, eggs, canola oil, whole milk, lemon juice, white vinegar, butter, vanilla, food coloring*

Chocolate Cake: Sugar, cocoa powder, baking powder, baking soda, salt, espresso powder, whole milk, lemon juice, canola oil, eggs, vanilla extract.

Lemon Cake: Cake flour, sugar, salt, baking powder, baking soda, butter, whole milk, lemon juice, white vinegar, canola oil, eggs, lemon zest, lemon extract

Pistachio Cake: Contains real pistachio and not artificial extracts.

Buttercream: Pasteurized eggs, sugar, butter, vanilla, salt

Chocolate Buttercream: Buttercream + Belgian Chocolate*

*Food/ Chocolate Coloring: We use Chef Master and/ or Colour Mill

*Belgian Chocolates (white, milk, dark, ruby): We use Callebaut

We are not a nut free facility but we clean thoroughly between each order.

Question 3

I am allergic to nuts!

Accepted Answer

Although we are not a 100% nut free facility; We do take allergies very seriously. Please ensure to indicate any allergies and/or dietary restriction on the order form! We would like to assure you that we thoroughly sanitize our work area prior to each production.

Question 4

How much notice do you need for an order?

Accepted Answer

We recommend 2 weeks.
Notice time may vary depending on the order size and custom details. 
Contact us and inquire if you need last minute cakes.

Availabilities may also vary.

Question 5

How About Pick Up and Delivery?

Accepted Answer

Pick up: Please book a 15 mins time slot for your pickup.

Please inform us 1 (one) hour prior to arrival so we can work on the final packaging. Please note this one hour is crucial otherwise you may be subjected to wait.

We are located at 109 Wolseley St. ORIGAMI LOFT ENTRANCE. Text 647-272-7254 on arrival.  
 
Delivery: We offer delivery within 3.5km and it is $35 via Uber Connect. You MUST meet the courier out front of your location. We will text or call you with an ETA approximately 30 mins prior to cake departure to confirm your availability.

Question 6

Do I need to refrigerate my cake?

Accepted Answer

When you receive your cake from us, it will always be in a chilled state. 
 
To serve, let it come to room temperature (2 - 4 hours) in the box. 
 
If you are serving it the next day, please keep the cake chilled and remove it 2 - 4 hours prior to serving with the same instructions above.
 
Cakes containing perishables or cheese products must be refrigerated at all times.
 
Cakes without perishables can be stored at room temperature for up to 2 days (although this is not advised in any temperature beyond 21C degrees).
 
Cakes served at room temperature yield best results.

Question 7

How do I care for my smash (pinata) cake?

Accepted Answer

All our smash cakes are made out of 100% Belgian Chocolate and this also means that they are more sensitive to heat!
 
We can't emphasize enough how fast you need to get this from one fridge to the next and only smash it cold!
 
Please transport with care; Carry the box flat and do not tilt or shift the box.

Question 8

How do I secure my order?

Accepted Answer

After our quick consultation and you are satisfied with cake details, design and quote, please e-transfer the full amount to kayzpopz00@gmail.com(kayzpopz00@gmail.com.)

We also accept cash payments where you will receive a 13% discount. Cash must be dropped off in person at our location.

Your order is secure and confirmed after we confirm your payment.

Question 9

Do you cater?

Accepted Answer

Due to the high volume of orders, we require at least 2 months advance notice for the request. For more specific details, catering prices and deposit requirements, please contact us directly.

Question 10

Can I substitute sugar, eggs or diary?

Accepted Answer

We offer reduced sugar but not vegan options at this time.

Reduced sugar is up to 25%.

Question 11

Do you make Wedding cakes?

Accepted Answer

Yes absolutely! Just specify this on the order form please!

Question 12

What time can I pick up my order or expect my delivery?

Accepted Answer

Please see below for pickup hours. Please also indicate a 15 mins block where you will arrive for your cake on the date requested.
 
Please try to arrive within your time block as it is reserved for you and your item will already be removed from the fridge. Late fee of $20 applies for late pickups beyond one (1) hour up to a maximum of two (2) hours. After two hours, you are required to reschedule your cake pickup for the next business day while the late fee still applies.

Question 13

Where are you located?

Accepted Answer

We are located in downtown Toronto near Bathurst and Queen St. West. We operate by appointments only therefore you will be advised of our address after your order is confirmed. 109 Wolseley Loft - ORIGAMI LOFT entrance.

Please note that we are not a storefront therefore walk-ins will not be accommodated.

Question 14

Can I alter or change my order?

Accepted Answer

Orders cannot be altered up to 72 hours to pickup/ delivery time.

Designs that include custom cake toppers cannot be altered once your payments are made.

Designs that include real flowers, fondant designs and chocolate designs cannot be altered up to 72 hours to pickup/ delivery time.

All designs excluding real flowers, fondant designs and cake toppers CAN be altered until up to 72 hours to pickup / delivery time.

Question 15

Cancellation / Refund

Accepted Answer

See return policy

Return Policy | KayzPopz Boutique Bakery(https://www.kayzpopz.com/return-policy)

Please note for confections: We only accept orders from pre-existing clients and orders over $500